Frequently Asked Questions
Can I buy your products without visiting the store?
If you can’t visit any one of our branches, you can still purchase our products via our website! Just go to the Shop page and choose the item/s you want, then create an account to place your order. Add as many products as you want to your online bag!
Just like any other e-commerce site, you’ll be asked to provide delivery information and complete the payment as part of the check-out process. Once that’s done, all you have to do is wait for your order to be delivered to you!
Do you have a minimum required purchase for online orders?
No, there’s no minimum order required for online purchases! We only charge a fixed delivery fee on top of the total cost of your order. The fee varies depending on your location. But for orders amounting to Php1,999 or higher, the shipping fee is waived!
Do you deliver nationwide?
Yes, we do! The Smile Bar Philippines delivers to fixed addresses nationwide.
How much is the shipping fee?
Depending on the delivery address, the shipping fee charged by our logistics partner varies. Here’s the summary:
Metro Manila — Php200
Outside Metro Manila – Php350
How long do I have to wait for the delivery?
Your order will be shipped two to three (2-3) days after receipt and confirmation of details and payment. You will receive an email confirmation from us, after which the delivery window time will begin.
The standard delivery turnaround time is three to four (3 to 4) business days for Metro Manila, and five to seven (5 to 7) business days outside Metro Manila.
Can you give me an exact date and time of delivery?
Unfortunately, we cannot give you the exact delivery date and time for your order. But we will be providing you with a tracking number, so you check on your order’s delivery status via our logistics partner’s website.
Kindly note that the delivery turnaround time may vary depending on your location.