Frequently Asked Questions

Want to know how you can get a whiter, brighter smile at The Smile Bar? Reach out to us or check out these FAQs to learn about our teeth whitening services and products.

What is The Smile Bar?

The Smile Bar is a teeth whitening salon that offers the fastest, most effective, and safest teeth whitening system available in the market today.

With every treatment using a state-of-the-art, patented technology from Brilliant SmileTM Sweden, The Smile Bar is every client’s ultimate partner for whiter, brighter smiles.

Why should I whiten my teeth?

Different people have different reasons for wanting whiter teeth: from making a positive first impression to looking great in photos, from simply being meticulous with their oral health to gaining new confidence in their smile, and so on.

When you get yourself a cool new hairstyle, or when you put on a stylish ensemble, chances are you’ll look and feel effortlessly confident. So you can just imagine how you’ll feel when you get yourself a whiter, brighter smile!

What teeth whitening system does The Smile Bar use?

The Smile Bar uses a state-of-the-art, patented teeth whitening system developed by Swedish company BrilliantSmileTM.

The system can make teeth 2 to 9 shades lighter in just one visit. The whitening gel, which is activated by the LED Plasma Light, quickly, safely, and effectively removes organic stains from your teeth’s enamel.

What’s the active ingredient in the treatment gel that makes teeth whiter?

Hydrogen peroxide is the active ingredient in The Smile Bar’s teeth whitening gel.

Won’t hydrogen peroxide harm my teeth?

At a low concentration, the hydrogen peroxide on The Smile Bar’s teeth whitening gel does not cause any abrasions.

Despite the low concentration, the formula still works well in removing organic stains when activated by the LED Plasma Light.

How many shades lighter will my teeth get?

Depending on the type and degree of discoloration, and on the number of direct whitening sessions you will avail of, your teeth can get anywhere between 2 to 9 shades lighter. The average is 5 shades lighter after one treatment.

During the Orientation & Evaluation, our specialists will assess your teeth to determine its current shade and also to advise you of the results you can expect.

Will The Smile Bar’s treatment work on the stains on my teeth?

The Smile Bar’s teeth whitening system works exceptionally well in removing inorganic stains, which are often caused by these three:

(a) consumption of pigmented food such as steaks and heavy sauces, and beverages like coffee, tea, red wine, and soda,

(b) tar and nicotine from smoking tobacco products, and

(c) poor oral hygiene.

What makes The Smile Bar’s teeth whitening treatment different from home teeth whitening kits?

There are a lot of teeth whitening

A wide array of home teeth whitening kits are available in the market today, with varying price points, chemical solutions, and application methods, but the results are hardly guaranteed.

While DIY isn’t bad, there are certain brands of home treatment kits that contain highly-abrasive compounds that can damage your teeth’s enamel and make it weaker, which could lead to sensitivity.

That said, some things are better left at the hands of experts who know what they’re doing. Drop by The Smile Bar and let our specialists help you get a whiter, brighter smile.

Is your teeth whitening treatment safe?

Yes, The Smile Bar’s teeth whitening system is as safe as it is effective.

All products used by The Smile Bar is developed by our partner, Brilliant SmileTM Sweden, which conducts thorough tests to ensure that they are safe for both teeth and gums.

BrilliantSmileTM Sweden is a trusted brand in Europe and is an industry leader in premium cosmetic teeth whitening.

What does the light do?

The LED Plasma Light technology activates the whitening gel and speeds up the whitening process. Compared to other teeth whitening methods, this treatment combination produces better results in a shorter period of time.

In addition, because LED Plasma Light does not emit ultraviolet rays, it is also 100% safe.

Will the whitening treatment cause any kind of sensitivity?

The Smile Bar’s teeth whitening treatment is a non-invasive treatment, and thus rarely causes any side effects. Some customers experience a slight tingling sensation a session. This is natural and disappears on its own after 24 hours.

Is there anyone who can’t or shouldn’t get this whitening treatment?

The Smile Bar’s direct whitening treatment is not recommended for pregnant women, breastfeeding mothers, people wearing dental braces, and children and teenagers under the age of 16 years old.

However, they may opt to use Brilliant SmileTM Sweden Whitening Oral Care Regime. Although it is not as effective as the in-salon treatment, the system can dissolve surface stains, prevent further teeth discolouration, and keep your oral health in check.

Will anyone really get whiter teeth with The Smile Bar’s direct whitening treatment?

The Smile Bar’s direct whitening treatment is effective in removing tooth discoloration brought about by lifestyle choices like food and beverages, smoking, and poor oral hygiene. That said, it’s very rare for it to not work.

However, there may be some exceptions where genetics and/or diseases may prevent or make it difficult for a person to get whiter teeth. But only about 15% of the global population is affected by this.

Are there kinds of teeth that are easy or difficult to whiten?

Compared to gray teeth, yellow teeth are generally easier to whiten.

The Smile Bar’s direct whitening works best on organic stains caused by food and beverage pigments, smoking, and oral hygiene habits.

That said, the treatment brings back the teeth’s natural whiteness — the original color of the enamel determined by genetics — prior to such discoloration.

Will the treatment also whiten crowns, bridges, and veneers?

Although The Smile Bar’s teeth whitening technology is particularly effective on natural teeth, it also helps remove organic stains on crowns, bridges, and veneers to bring them back to their original shade or luster.

How can I book an appointment?

Click here to book your teeth whitening appointment today!

You may also call us at

BGC Branch: +63 917-148-5659, 02 8541-2853

Quezon City Branch: +63 917-590-0792, 02 8256-7711

Email us at info@the-smile-bar.ph, or message us on Facebook

Walk-ins are accepted if there are available slots.

The Smile Bar is located at:

Uptown Parade BGC (Second Floor) Taguig City

10am-10pm Sunday to Thursday
10am-11pm Friday and Saturday

Ayala Malls, Vertis North (4th Floor, Cinema Section) Quezon City

11am-10pm Monday to Thursday
10am-10pm Friday to Sunday


Can I eat, drink, or smoke right after the treatment?

Your teeth will be vulnerable to new discoloration for about 72 hours after a direct whitening session.

The reason for this is your teeth’s calcium is diminished by the treatment, which creates microscopic pores on the surface. While these spots will be replenished naturally with your body calcium, a fluoride rinse twice a day is also recommended.

During this time, customers should refrain from consuming the following:

(a) dark-colored drinks such as coffee, red wine, tea, and soda,

(b) chocolates, red meat, and other heavily-pigmented foods,

(c) acidic foods such as vinegar, citrus, soy, tomatoes, chili sauce.

Smoking is also not advised.

Customers who can’t adhere to these restrictions may opt for NanoSeal Total+, an add-on to the treatment that eliminates the 72-hour window on eating, drinking, and smoking.

What is NanoSeal Total+? What’s it for?

NanoSeal Total+ is a liquid solution applied on your teeth immediately after the whitening procedure. It is applied directly on the teeth using a small brush.

It reinforces the enamel and seals the whiteness of your teeth, so you can eat, drink, and/or smoke right after treatment without the risk of any new discoloration.

How long will the results last?

Given that teeth discoloration is more often than not caused by lifestyle choices, you play a big part in determining how long the results of the direct whitening treatment will last.

Practicing good oral hygiene, cutting back on your consumption of heavily-pigmented food and beverages, as well as not smoking can help you maintain whiter teeth for up to 6 months.

Furthermore, The Smile Bar recommends direct whitening sessions once a month matched with the daily use of Brilliant SmileTM Sweden Whitening Oral Care products, which lets you effectively maintain your white new smile right at home.

What should I do to keep my teeth whiter for a long time after the treatment?

The two-step Brilliant SmileTM Sweden Whitening Oral Care Regimen, exclusively available at The Smile Bar, will help you keep your smile whiter for a longer.

Gargle with Brilliant SmileTM Sweden WhiteningEVO Mouthrinse. Take 10mL of the mouthrinse, swish around your mouth for about 1 minute, and then spit it out.

Apply a pea-sized amount of Brilliant SmileTM WhiteningEVO Toothpaste (or Brilliant SmileTM WhiteningBOOST Toothpaste for two-week intensive whitening) on a toothbrush and brush your teeth as you normally do.

Safe for daily use, both products dissolve surface stains, which in turn helps minimise or prevent teeth discoloration.

Brilliant SmileTM Sweden Whitening Oral Care products do not contain hydrogen peroxide or other oxidizing substances, harmful abrasives.

How come I’m told to use the mouthrinse first?

To loosen surface stains on your teeth and thus make them easier to brush off, it’s best to use Brilliant SmileTM Sweden WhiteningEVO Mouthrinse before brushing.

Where can I buy Brilliant SmileTM products?

Brilliant SmileTM Sweden’s Whitening Oral Care products are available exclusively at The Smile Bar.

What's the red and blue toothpaste for? How are they different?

Both are gel-based whitening toothpastes that dissolve surface stains on your teeth to help minimize or prevent new discolouration without causing any abrasions on the enamel. They also promote overall oral health by protecting teeth from cavities, plaque, sensitivity, and bad breath.

The difference, however, is in the potency of the formulation and the recommended usage.

Brilliant SmileTM Sweden WhiteningEVO Toothpaste (blue) is the original formulation that’s ideal for daily use. Brilliant SmileTM Sweden WhiteningBOOST
Toothpaste (red), on the other hand, is an intensive care toothpaste that gives an extra whitening boost through a stronger concentration and additional whitening ingredients. It should be daily for two weeks, before switching back to Brilliant SmileTM Sweden WhiteningEVO Toothpaste.

Can I buy your products without visiting the store?

If you can’t visit any one of our branches, you can still purchase our products via our website! Just go to the Shop page and choose the item/s you want, then create an account to place your order. Add as many products as you want to your online bag!

Just like any other e-commerce site, you’ll be asked to provide delivery information and complete the payment as part of the check-out process. Once that’s done, all you have to do is wait for your order to be delivered to you!

Do you have a minimum required purchase for online orders?

No, there’s no minimum order required for online purchases! We only charge a fixed delivery fee on top of the total cost of your order. The fee varies depending on your location. But for orders amounting to Php1,999 or higher, the shipping fee is waived!

Do you deliver nationwide?

Yes, we do! The Smile Bar Philippines delivers to fixed addresses nationwide.

How much is the shipping fee?

Depending on the delivery address, the shipping fee charged by our logistics partner varies. Here’s the summary:

Metro Manila — Php100
Outside Metro Manila - Php250

How long do I have to wait for the delivery?

Your order will be shipped two to three (2-3) days after receipt and confirmation of details and payment. You will receive an email confirmation from us, after which the delivery window time will begin.

The standard delivery turnaround time is three to four (3 to 4) business days for Metro Manila, and five to seven (5 to 7) business days outside Metro Manila.

Can you give me an exact date and time of delivery?

Unfortunately, we cannot give you the exact delivery date and time for your order. But we will be providing you with a tracking number, so you check on your order’s delivery status via our logistics partner’s website.

Kindly note that the delivery turnaround time may vary depending on your location.

Can I order online and pick it up from your branch?

Yes, you can! Just be sure to choose “Pick Up” in the delivery method upon check-out, so shipping fees will not be applied to your order total.

Can I pick up my order from any branch?

Online orders may be picked up from our BGC branch only. Here is the address:

The Smile Bar Philippines
Uptown Parade - Second Floor
9th Avenue cor. 38th Street, Bonifacio Global City, Taguig City

Our store hours are:
10am to 10pm - Sunday to Thursday
10am to 11pm - Friday and Saturday

Just present the confirmation email at the reception to claim your order.

Is it okay to have someone pick up my order on my behalf?

If you won’t be able to personally pick up your order, an authorized representative may claim on your behalf. He or she must provide the following documents before we release the order:

  1. Authorization letter signed by you,
  2. A copy of your valid ID,
  3. A copy of your order confirmation email, and
  4. A copy of his or her valid ID.

When can I pick up my order?

You can pick up your order anytime within the store hours of our BGC branch:

10am to 10pm - Sunday to Thursday
10am to 11pm - Friday and Saturday

Just present the confirmation email at the reception to claim your order.

I forgot one product! Can I still add to my order?

If there are any additional item/s you want to order, we suggest that you place a new order for it, or purchase straight from the store if you can. Changes are no longer allowed once an online order is finalized.

Can I order anytime?

Yes, you can! Simply visit our Shop page to place your order anytime.

Please note, however, that orders received after 3pm will be processed the next business day.

Do you accept credit cards?

Yes, we do! Aside from Visa and Mastercard credit cards, we also accept payments via debit cards and PayPal. Simply choose your preferred payment method during the check-out process.

Can I pay cash on delivery?

Unfortunately, cash-on-delivery is currently not available.

Can I order for someone else?

Yes, you can! Tick the gift option box during the check-out process and you will be prompted to provide us with the recipient’s complete delivery address.

If you are ordering for yourself but you wish to have the items sent to a different address, please tick the gift box option as well to enable the new shipping information field.

I think there was a problem with the online payment. Can you help me?

We’re sorry to hear that! Contact us here to report any issues with payment and we’ll help you sort it out.

I want to order a lot. Do you offer bulk discounts?

Our bundles and gift packs are already discounted, so you save more when you order them instead of individual products.

If you want to get updates on special promos, you may subscribe to our newsletter and follow us on social media (Facebook and Instagram)!

I changed my mind — I want to return my order! Can I do that?

Kindly note that all sales on The Smile Bar Philippines website are final. However, if the product you received has manufacturer damages or defects, we will offer replacement.

The product I got is defective. Can I have it replaced?

Yes, we can replace the product you received if it is defective.

Kindly note, however, that the product must be returned to us in the same condition that it was delivered to you: unused and unopened, and with no wear and tear on the packaging.

Upon receipt, inspect your order right away, and if there are any damages or defects, please return it to:

The Smile Bar Philippines
Uptown Parade - Second Floor
9th Avenue cor. 38th Street, Bonifacio Global City, Taguig City

To allow us to process the replacement, please email your proof of purchase (email receipt and confirmation) and evidence of the damage or defect (including photos) to info@the-smile-bar.ph.

The products must be returned and exchanged within three (3) days of delivery. Beyond this window, returns will no longer be valid.

Sale and promo items are non-returnable and non-exchangeable. In the case of bundled products, the entire set must be returned. If the product for exchange is out of stock at the time of the request, you may either wait for availability, or opt for another product of equal or higher value (the difference, if any, will be settled by you).

You don’t have the product I want on stock so I don’t want an exchange. Can I get a refund instead?

If an exchange product is unavailable, or for cash payments, store credits will be given to you, which you can use for future purchases from The Smile Bar.

You may try to request for a refund, but kindly note that it will be subject for approval. Your request will be reviewed after the product has been returned and inspected, and you will be notified via email if it is approved or denied.

If the refund is approved, it will be processed immediately. You can expect the amount to be credited back automatically via the payment method you used for your purchase.

Please note that shipping fees are non-refundable, and will not be included in the total refund credit.

My friend gave me your products as a gift but I don’t really want them. Can I return them and get cash instead?

If your friend marked the order as a gift upon purchase, we can give you a gift credit for the value of the product returned. After we have received and inspected the product, we will send you a gift certificate that you can use to pay for your preferred services and products at The Smile Bar.

However, if your friend did not mark the item as a gift upon purchase, the gift credit will be given to the buyer instead.

From 2 to 9 shades lighter in 20 minutes!

Ready for your brighter smile?